FAQs
Virtual Consultation FAQs
Q: How do I book a virtual consultation?
A: You can book your virtual consultation directly through our online scheduler. Simply choose an available date and time that works for you.
Q: What happens during a virtual consultation?
A: We’ll review your skin concerns, discuss your current routine, and I’ll recommend personalized products or bundles tailored to your goals. Consultations are done via video call or phone.
Q: How do I prepare for my virtual consultation?
A: Have your current skincare products handy, and be ready to share any skin concerns or goals. Good lighting helps for an accurate skin assessment.
Q: Can I purchase products during or after the consultation?
A: Yes! You can shop individual products or curated bundles on the website. I’ll also recommend specific products during your consultation.
Q: Can the consultation fee be applied toward product purchases?
A: At this time, the consultation fee is separate from product purchases. However, exclusive offers may be available for consultation clients.
Q: What is your cancellation or reschedule policy?
A: Please notify us at least 24 hours before your scheduled appointment to cancel or reschedule. Late cancellations or no-shows may forfeit the consultation fee.
Shipping & Ordering FAQs
Q: How long does shipping take?
A: Orders are processed within 1-2 business days and typically arrive within 5-7 business days.
Q: Is there a minimum order for free shipping?
A: Yes, free shipping is available on all orders over $50 within the continental U.S.
Q: What shipping carriers do you use?
A: We primarily use USPS for standard shipping.
Q: Can I track my order?
A: Yes! Once your order ships, you’ll receive a tracking number via email.
Q: What if my order is lost or damaged?
A: Please contact us within 7 days of delivery if your package is lost or arrives damaged, and we’ll assist you.
Q: Can I return products?
A: Due to hygiene and safety, all product sales are final. Please reach out if you have concerns about your order.